Phone: 0800 086 9835

Email: [email protected]

Thermospray UK is proud to announce that we are a member of HICS

What is HICS?

The Home Improvement Consumer Protection Scheme (HICS) protects consumers buying home improvements such as kitchens, bathrooms, bedrooms, double glazing, conservatories, solar panels, renewable energy products from HICS accredited members.

All HICS accredited members are continually vetted in many areas to ensure consumers are satisfied. All customers receive comprehensive protection throughout the buying, installation, after sales and guarantee experience.

If you want assurance that you’re protected, make sure you use a member of HICS. Homeowners who use HICS members receive a comprehensive warranty from their installer, FREE access to a comprehensive dispute resolution service including: FREE mediation, FREE independent inspections at HICS discretion and a FREE independent Ombudsman service, FREE Deposit Protection Insurance (up to 25% of the contract value) and a FREE Insurance Backed Guarantee.

HICS members provide you, the customer, with all the protection and safeguards you need, ensuring you make the right choice when deciding where to place your order.

HICS provides comprehensive Consumer Protection within the UK Home Improvement Sector and gives consumers an advanced level of protection and confidence.

The scheme’s ambassador is Nick Ross (ex BBC Watchdog and Crimewatch presenter).

Ensure your investment is safeguarded by using a HICS member. For further information about HICS visit:

Benefits to Consumers (when using a HICS Member):

  • HICS Scheme fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch presenter)
  • Vetted and Accredited Installers
  • FREE Consumer Advice Line: 0800 0192 664
  • FREE Deposit Protection Insurance (up to 25% of the contract value)
  • FREE Insurance Backed Guarantee (for every customer)
  • FREE Mediation (to help fully resolve any disputes should they arise)
  • FREE Independent Inspections (to assist with installation or product defects at HICS discretion)
  • FREE access to an independent Ombudsman (to conclude disputes without incurring legal fees or costs)
  • HICS Consumer Brochure

    HICS Consumer Brochure details the comprehensive protection you receive, the benefits of using a HICS member, how to check you are registered with HICS and the comprehensive accreditation process installers must pass to achieve and retain HICS member status.

    For further details, click here to download the new Consumer Brochure